Leveraging Frontline Employees’ Knowledge for Operational Data-Driven Decision-Making: A Multilevel Perspective Ruggero Colombari, Paolo Neirotti (2023) Leveraging Frontline Employees’ Knowledge for Operational Data-Driven Decision-Making: A Multilevel Perspective, In: IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, pp. 1-12, ISSN: 0018-9391